ADMINISTRATIVE MANAGER

Job Description:

• Responsible to be the local administrative leader for the branch including managing facilities and administrative support (e.g., CSAs, BOAs).
• Perform delegated supervisory functions and approvals and authorizations for your branch as well as for the complex.

Responsibilities:

• Manage branch administration, including branch facilities and provide administrative support as needed for the complex admin manager (e.g., HR processes, facilities, P&L, technology liaison, new employee on-boarding, disaster recovery, etc.).
• Recruit, select, onboard, train and manage administrative support staff (e.g., CSAs, BOAs) in your location and may manage administrative support team in Associate branches where no admin manager is present...
• Conduct performance reviews and make personnel decisions such as compensation and promotions of administrative support staff in accordance with firm policy...
• Coach and educate all employees on administrative policies and procedures.
• Implement service excellence standards, including coaching and educating administrative support staff on the Client Experience best practices.
• May perform delegated supervision functions and approvals for the branch / complex (e.g., BMSS, email review, ECAR, etc.) as well as delegated approvals and authorizations
• Escalate supervisory issues to the Complex when necessary; follow-up locally on issues identified by complex supervisors.
• Support and drive strategic firm initiatives.
• Partner with complex administrative manager and Home Office to address any management or staffing issues.

Requirements/Experience:

• 3 years of experience with a leading financial institution.
• Relevant management experience in branch operations.
• High School Diploma or equivalent required; College Degree recommended.
• Leadership skills.
• Judgment and decision-making.
• Managing and developing people.
• Drive and commitment.
• Working in partnership.
• Leverages resources and delegates effectively.
• Creates a positive branch business culture.

Means of Application:

Submit your Resume to modupe at dcmedia dot com dot ng